FREQUENTLY ASKED QUESTIONS
Where is your glass made?
We proudly use glass that is manufactured in Australia from all Australian materials. The sand for our glass is supplied in Dandenong South, from there it is sent to Mount Waverley for processing.
How long will it take to get my glass installed?
From the time your order is placed with us, it generally takes 8-10 days for the glass to be manufactured and will be installed at your premises shortly afterwards.
Do you use pre-fabricated panels?
All of our glass is made to order, specifically for your home, business or place of work. Using made-to-order glass ensures that we end up with a much more visually appealing finished job with glass suitable for the purpose. This also ensures we reduce the need for joins and can be more specific with placement of fixings.
Can you fix my broken window/sliding door/windscreen?
We specialise in frameless glass installations such as shower screens, pool fences & splash-backs. If you’re not sure, feel free to contact us and we can put in touch with a relevant business for your glass needs.
Does a Shower Screen Leak?
Frameless Shower Screens do not leak. However, if the shower rose directly faces the door, it is possible for water to come through the 2mm clearance gaps on either side of the door. So when designing your bathroom, try to avoid having the shower rose facing the door.
How long will I have to wait for my Shower Screen/Pool Fence to be installed?
Once the job has been measured, a 50% deposit is required to place your order. As soon as the deposit has been paid, your order will be processed. Your job will be installed 8-10 Business Days from that time. This lead time can push out to three weeks depending on peak times of the year in the industry.
Why do some Shower Screens have a piece of glass sitting on top of the screen?
Depending on the type of shower screen that best suits your bathroom, some screens require additional support. This is something that can be discussed at the time of the measure of the screen. In some cases, the support piece is not required.
Will the silicone discolour?
A high-performance glazing silicone is used on all our work. Discolouration will only occur if the shower screen is not regularly cleaned. Mould will build up on the silicone join over time, which could lead to discolouration.
How often do breakages occur?
This is an extremely rare event. Even though A-Grade Toughened Safety Glass is used (5 times stronger); it is still possible for the glass to be broken when heavily impacted. If this occurs, the glass will crumble into hundreds of very small pieces.